Need Assistance?
If you have any questions regarding your order, shipping, or products, we’re here to help.
We aim to respond within 24–48 business hours.
For all inquiries, please contact us at:
edwardglenaw@support.com
We currently provide support exclusively via email to ensure all requests are handled efficiently.
Order & Shipping
Processing Time: 1–3 business days
Estimated Delivery: 8–15 business days (depending on destination)
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please note that delivery times may vary during peak seasons or high demand periods.
Frequently Asked Questions
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can use it to monitor your delivery status at any time.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of purchase. After this period, processing may already have begun.
What if my watch arrives damaged?
If your item arrives damaged or defective, contact us within 7 days with clear photos or videos. We will arrange a replacement or suitable resolution.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and returned in their original condition and packaging.
Why hasn’t my tracking updated?
Tracking updates may take several days to appear after shipment. If there are no updates after 5 business days, contact us and we’ll assist you.
Warranty
All Glenaw timepieces are covered by a 12-month warranty against manufacturing defects.
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse
- Water damage beyond stated resistance