Refund Policy
Thank you for your purchase. We hope you are satisfied with your watch. However, if you are not completely happy with your order, you may return it within 30 days of delivery.
To request a return or exchange, please contact us at: edwardglenaw@support.com
Return Period
We offer a 30-day return period, starting from the day your package is delivered.
To be eligible for a refund, the item must be shipped back to us within these 30 days.
Return Conditions
To qualify for a return:
The item must be unworn
The item must be in resalable condition
All original tags and packaging must be included
Shipping costs are non-refundable.
We reserve the right to refuse returns that do not meet these conditions.
Buy 1, Get the 2nd 20% Off Promotion
For orders placed under the “Buy 1, Get the 2nd 20% Off” promotion:
If both items are returned, a full refund will be issued for the total amount paid.
If only one item is returned, the promotion will no longer apply. The remaining item will be recalculated at its original full price, and the refund amount will be adjusted accordingly.
Example:
If two watches priced at €100 each are purchased and one receives a 20% discount (€80), the total paid is €180.
If one watch is returned, the retained watch will be charged at €100 (full price), and the refund will be €80.
Exchanges are permitted for size or color of the same product, subject to availability.
Return Costs
Return shipping costs are the responsibility of the customer. Costs depend on the courier and the country from which the return is shipped.
Return Processing Time
Once your return arrives at our warehouse, it will be processed within 10 working days.
After your refund has been approved:
You will receive a confirmation email.
Please allow up to 3 additional working days for the refund to appear in your bank account, depending on your payment provider.
If you request an exchange, we will begin processing it as soon as your return request is registered.
You can track when your return reaches our warehouse using the tracking information from your return shipment. The 10 working days begin from the confirmed delivery date.
Returns FAQ
What if my exchange item is out of stock?
Please contact our customer service team. If the requested item is unavailable, we will inform you and work with you to find a suitable solution.
Where can I find my order number?
Your order number is included in the confirmation email sent after purchase. It is a five-digit code.
If you cannot find it, please contact us at edwardglenaw@support.com.
What if my product arrives damaged or defective?
If your product arrives faulty or damaged, please email edwardglenaw@support.com with a clear photo of the issue. Our team will assist you as quickly as possible.
Can I return my order after the 30-day period?
Returns must be sent within the 30-day return window. If you are unable to do so, please contact our customer support team. In certain cases, we may offer an exchange, replacement, or store credit at our discretion.